Question 1

If the Bed Pod doesn’t have any wires, how is it powered?

Answer

The Pods are battery powered and the batteries last for a year.

Question 2

What happens when the batteries run out?

Answer

As part of the service, we send you replacement units once a year and you send the old units back to us.

Question 3

Why does the Spotta system need its own wireless network? Can’t it just connect to WiFi?

Answer

The wireless network we use (LoRa) consumes much less power on the Pods than WiFi would. This means the Pods have a longer battery life.

Question 4

How does a Bed Pod know when a bed bug has entered?

Answer

There’s an imaging sensor inside each Pod that that takes a photo whenever something enters it.

Question 5

Is there a privacy risk by having imaging sensors in hotel rooms?

Answer

The imaging sensors in the Bed Pod can only see what’s inside the Pod. They cannot see anything outside the Pod.

Question 6

Can the Bed Pod tell the difference between bed bugs and other insects?

Answer

Yes! You can choose if you want to be emailed about just bed bugs, or all insects.

Question 7

Can I look at detections made by the Spotta system in the past?

Answer

All detections made by the Pods in your hotel(s) can been viewed through the Console. You should have received an email asking you to set a password for your Console account when you signed up. Contact customer support if you need help logging in to the Console.